Player Wellbeing Self-Management Tools Philippines

Tongits Responsible Gaming – Stay in Control, Play with Confidence

At tongits, we believe that gaming should always be an enjoyable experience. This page outlines the tools, limits, and support options available to every Filipino player who wants to keep their play healthy and balanced.

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Session Time Limits Deposit Limits Cool-Off Periods Self-Exclusion Activity History 24/7 Support Age Verification Mental Health Resources Session Time Limits Deposit Limits Cool-Off Periods Self-Exclusion Activity History 24/7 Support Age Verification Mental Health Resources

Tools That Put You in the Driver's Seat

Every registered player on tongits has access to these self-management features directly from their account settings.

Deposit Limits

Set a daily, weekly, or monthly deposit cap in Philippine pesos to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and can only be lowered right away — increases require a 24-hour cooling period to protect you from impulsive decisions. This feature is available at any time from your account settings panel.

Session Time Limits

Choose how long you want each gaming session to last — from 30 minutes up to several hours. When your chosen time is up, the platform will notify you and give you the option to log out or extend with a deliberate confirmation step. Keeping sessions short and intentional is one of the most effective ways to maintain a healthy relationship with gaming.

Cool-Off Periods

If you feel you need a short break, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account remains open but you will not be able to place bets or make deposits. This is ideal for players who want a temporary pause without permanently closing their account.

Self-Exclusion

Players who feel they need a longer break can request self-exclusion for a minimum of six months or on a permanent basis. During self-exclusion, your account is fully suspended and you will not receive any promotional communications. To request self-exclusion, contact our support team and we will process it promptly and confidentially.

Activity History

Your full transaction and session history is available in your account dashboard at any time. Reviewing your activity regularly helps you stay aware of how much time and money you are spending on the platform. Transparency is a core part of how tongits supports responsible play for every Filipino player.

Age Verification

Tongits strictly enforces the minimum age requirement of 21 years for all players in the Philippines, in line with PAGCOR regulations. All accounts undergo identity verification before any deposits or withdrawals are processed. We take our obligation to prevent underage gaming seriously and will suspend any account where age cannot be confirmed.

Recognising When Gaming Stops Being Fun

Gaming is meant to be an enjoyable leisure activity, but for some players it can become a source of stress or financial difficulty. It is important to be honest with yourself about how gaming fits into your life. The following signs may indicate that your gaming habits need attention.

  • Spending more money than you planned or can afford to lose on a regular basis.
  • Chasing losses by placing larger bets in an attempt to win back money you have already lost.
  • Feeling anxious, irritable, or restless when you are not able to play.
  • Neglecting work, family, or personal responsibilities because of time spent gaming.
  • Borrowing money or selling belongings to fund your gaming activity.
  • Hiding your gaming activity or the amount you spend from family and friends.

If any of these signs feel familiar, we encourage you to use the self-management tools available in your account or to reach out to our support team. You can also contact a professional counselling service — seeking help is a sign of strength, not weakness.

Our Commitment to Safe Play

Responsible gaming is not just a policy at tongits — it is a core part of how we operate and how we treat every player in the Philippines. We are committed to providing a safe, fair, and transparent environment where entertainment never comes at the cost of your wellbeing.

Staff Training

Our customer support team is trained to identify signs of problem gambling and to respond with care and without judgement. If a team member notices concerning patterns in your account activity, they may reach out proactively to offer support and information about available tools.

Reality Checks

The platform can send you periodic reminders showing how long you have been playing and how much you have wagered during your current session. These reality checks are designed to help you make informed decisions about whether to continue or take a break.

Regulatory Compliance

Tongits operates in accordance with the responsible gaming requirements set by PAGCOR and applicable Philippine law. We regularly review our policies and tools to ensure they meet or exceed the standards required to protect Filipino players.

Common Questions About Responsible Gaming

Quick answers to what Filipino players most often ask about staying in control on the tongits platform.

You can set a deposit limit by logging in to your account and navigating to the Responsible Gaming section of your account settings. From there, choose whether you want a daily, weekly, or monthly limit and enter the maximum amount in Philippine pesos that you are comfortable depositing within that period. The limit takes effect immediately once saved. If you want to lower your limit, the change is applied right away. If you want to raise it, a 24-hour waiting period applies to give you time to reconsider. If you need help finding the setting, our support team is available to guide you through the process.

A cool-off period is a short, temporary break of 24 hours, 7 days, or 30 days during which you cannot place bets or make deposits, but your account remains open and accessible for other purposes. Self-exclusion is a longer and more serious commitment — a minimum of six months or permanently — during which your account is fully suspended and you will not receive any marketing or promotional messages. Both options are available to any registered player and can be activated by contacting our support team. We recommend a cool-off period if you simply need a short rest, and self-exclusion if you feel your gaming has become a genuine concern. Either way, our team will process your request promptly and without judgement.

If you chose a fixed-term self-exclusion, your account will remain suspended for the full duration you selected, and you may request reactivation after that period has passed. Permanent self-exclusion is intended to be a lasting decision, and reactivation requests will be reviewed carefully with a mandatory reflection period before any reinstatement is considered. During any self-exclusion period, we strongly encourage you to seek support from a professional counselling service if you feel you need it. Our team will never pressure you to return to the platform before you are ready. The wellbeing of our Filipino players always comes first.

If you are concerned about your gaming habits, the first step is to use the self-management tools available in your tongits account — deposit limits, session limits, cool-off periods, and self-exclusion are all there to help. You can also contact our support team directly and they will assist you in a confidential and non-judgemental way. For professional support in the Philippines, we encourage you to reach out to a licensed counsellor or a mental health helpline. Talking to someone you trust — a family member or close friend — can also be a meaningful first step. Remember that seeking help is a positive and courageous decision, and you do not have to face this alone.

Need Help or Have Questions?

Our support team is here for every Filipino player. Whether you want to set limits, take a break, or simply learn more about playing safely, we are ready to help — any time of day.

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For responsible gaming support: support at tongits.win